Ninewin: Company, Licence and History

Who Runs Ninewin Casino

We operate as an online casino with an attached sportsbook, running under our published terms and conditions as the entity those terms refer to simply as the Company. Our current terms have been in effect since 1 November 2024, the same date our privacy policy was last updated, and wherever the English version of any document differs from a translation, the English version prevails.

Licensing Terms

Our terms describe the Company as fully licensed in its country of incorporation, though no licence number, regulator or jurisdiction is named within the document itself; instead, the terms refer only to applicable legislation governing our operations. Players must be 18 years old, or the legal age set by their own jurisdiction, to open an account with us. Unresolved complaints are first handled by our support team and, where they cannot be settled internally, are escalated further according to the process set out in our terms, with our own server logs treated as the final record in any dispute.

To back these commitments, our systems are tested several times a year by third-party security experts, protected by a 24/7 intrusion detection system and supported by a dedicated fraud department. Payment details are encrypted using SSL, and card data itself is never stored on our servers, only processed through the secure server of the payment gateway.

Operator Facts at a Glance

A handful of dates and rules define exactly how we operate on paper, separate from any bonus or game offer, and we set out the clearest ones below for anyone who wants the plain facts before signing up.

Taken together, these points show that our current terms are recent, that the English version governs any disputed wording, and that support remains reachable at any hour of the day or night through live chat or email.

Account Closure, Verification and Data Requests

If an account remains untouched for 12 consecutive months, we apply a dormant account fee of £10 per month, or the remaining balance if that is lower, until the balance reaches zero or the account is reactivated; this rule has applied under our terms since they took effect on 1 November 2024.

Players who want to close their account can do so by emailing our support team, and funds are then returned using a method we choose. Our due diligence process generally asks for a full name, date of birth, permanent address and an identification number from every player, and in closure or high-risk cases we may also request re-verification through a verification interview over Skype or Zoom, proof of the source of funds, or a selfie taken alongside identification documents.

Any data request submitted to us under our privacy policy is answered within one month, extendable by a further month where the request is complex. For the complete picture of what we offer alongside these terms, our full overview covers bonuses, games, payments and support in one place.