Ninewin Terms and Conditions Explained

Terms and Conditions at Ninewin

Casino Ninewin requires every player to be at least 18 years old, or the legal age set by their own jurisdiction, before an account can be opened. We allow only one account per person, household, IP address and computer, and the name on any payment method used for deposits must match the name registered on the account — shared, family, business or corporate accounts are never accepted.

We prohibit exploiting software bugs, running bots, colluding with other players or holding more than one account under any circumstances. Delaying unfinished free spins or bonus features, or making new deposits while a bonus round is still open, is treated as a breach of these terms. Winnings obtained while a player's location is masked by a VPN may be forfeited, and any violation can lead to account closure.

Bonus Clauses

Casino bonuses at Ninewin are sticky: real money is played through first, and bonus funds only become active once that balance is cleared, with no withdrawal possible until the wagering requirement is met; sportsbook bonuses work on a separate bonus/real balance mechanic instead. The default wagering requirement for casino bonuses is 40x the bonus amount, and most bonuses expire 14 days after being credited, except Welcome Package bonuses, which run for 7 days instead. Players may cancel or refuse any bonus without losing their own deposited funds, though withdrawing a deposit before wagering is finished voids the bonus and any winnings generated from it. While wagering, maximum bets are capped at £5 on slots and £10 on live games, including gamble features and in-game bonus buys.

Wagering Contribution Rules

Not every bet counts equally toward clearing a bonus's wagering requirement at Ninewin — each game category carries its own contribution rate, and a slots-only approach clears a bonus far faster than table play.

Slots reduce a bonus's wagering requirement in full, while table games, scratch cards and other live games do not count toward it at all. Live Roulette and Blackjack each contribute only 10%, Instant Win contributes 5%, and Buy Feature rounds count at half value, so it is worth checking a game's category before wagering bonus funds on it, since a separate list of bonus-restricted slots also applies.

Verification Requirements for Withdrawals

Full verification is required before any cashout from Ninewin, and the process follows a fixed set of steps from document upload to a final decision.

1. Submit a passport or ID card together with proof of address no older than six months.
2. Provide a selfie holding your open passport and, if requested, a second form of ID such as a driver's licence or military ID.
3. Add a clear photo of the front of your bank card showing the first five and last four digits, your name and the expiry date.
4. Upload every document within 15 days of our request; documents not written in Latin or Cyrillic script require video verification instead.
5. Receive a decision within 24 hours of upload — Approved, Rejected or a request for more information — and expect withdrawals to stay limited while your status reads "Temporarily Approved".
6. If verification fails, no further deposits or withdrawals are permitted on that account.

Restricted Countries and Account Closure

Players registered in the USA, Spain, the Netherlands, Israel, Russia and Ukraine, along with France and its overseas territories such as Guadeloupe, Martinique and Réunion, cannot hold an account with us. North Korea and Iran are excluded under FATF blacklist rules, and winnings obtained while a player's location is masked by a VPN may be forfeited regardless of where the account was opened.

Refund requests require identification from both parties, proof of address posted within the last 90 days or an original PDF utility bill, and a recent bank statement; a decision follows within 7 business days and, once made, is completed within 48 hours. An account left inactive for 12 consecutive months is charged £10 per month, or the remaining balance if that is lower, until it is reactivated or the balance reaches zero.

These terms are governed by the applicable legislation referenced in our conditions, with no specific jurisdiction named. Our live chat and email support operate 24/7, and any complaint we cannot resolve directly is escalated internally before being referred to an independent body.