Keeping Your Data Safe with Ninewin

Privacy Policy and Data Protection at Ninewin

When a player registers with Ninewin online casino, we collect the minimum personal data needed to open and secure an account: full name, date of birth, permanent address and an identification number. This information lets us confirm identity, process deposits, and carry out the checks required before any withdrawal can be paid. We hold this information only for as long as needed to meet these verification and payment obligations.

Card details are never stored on our systems; payment data is processed on the secure server of the payment gateway, and information in transit is protected with SSL encryption. Our systems are tested several times a year by independent third-party security experts, and a 24/7 Intrusion Detection System works alongside a dedicated fraud department to guard against unauthorised account access.

Verification documents we may request

As part of our account verification checks, we may ask for a passport or ID card, proof of address no older than six months, a secondary document such as a driving licence, a selfie holding the open passport, and a photo of the front of a bank card showing the first five and last four digits. Documents must be submitted in Latin or Cyrillic script; if verification is not completed, no further deposits or withdrawals are processed on that account.

Your Rights Over Your Personal Data

We give every player clear control over the personal data we hold, and the rights below set out how each one works in practice.

• Data requests — ask what information we hold and we will respond within one month, extendable by a further month if the request is complex.
• Account access — if sign-in details are at risk, use account login and password recovery rather than sharing credentials with anyone else.
• Verification timing — once documents are submitted, our team decides within 24 hours whether they are approved, rejected, or whether more information is needed, and withdrawals stay limited until then.
• Account closure — contact support by email to close an account; remaining funds are returned by a method we choose, and identity may be re-verified before payment.
• Complaints — raise any concern with support first; unresolved disputes can be escalated to an independent body or the gaming authority listed on the site.
• Self-exclusion — closing an account through self-exclusion takes effect immediately, alongside the deposit, wagering and loss limits available to every player.

How We Handle Payment and Account Data

Every deposit and withdrawal we process relies on the identity and payment details confirmed during onboarding; because full KYC is required before any cashout, the same records are used to confirm that funds are paid to their rightful owner, which can include a phone call as part of verification. Our cashier accepts only a player's own payment methods — shared, family, business or corporate accounts are not permitted, and the name on the payment method must match the name on the account.

If an account has no login activity for 12 consecutive months, a monthly fee of £10 is deducted from the balance until it reaches zero or the account is reactivated; this is recorded as part of normal account administration. Should a player ask us to close their account, we return remaining funds by a method we choose, and we may re-verify identity first through a Skype or Zoom interview, a check on the source of funds, or a selfie with supporting documents.

Any concern about how personal data has been used can be raised with our support team first; unresolved disputes may be escalated to an independent body or the gaming authority listed on the site, and server logs are treated as the final record of account activity.